ISO 10008:2013

Retirada (Edición 1, 2013)

Nueva versión disponible: ISO 10008:2022

Resumen

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.

ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.

ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.

The guidance given in ISO 10008:2013 can complement an organization's quality management system.

Informaciones generales

Estado
: Retirada

Fecha de publicación
: 2013-06

Etapa
: Retirada de la Norma Internacional [95.99]
Edición
: 1

Número de páginas
: 29
Comité Técnico :
ISO/TC 176/SC 3

ICS :
03.120.10
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