Sobre

• Secretaría: JISC

  Responsable de comité:

  Ms Makiko Kawamura
• Presidente/a (hasta el final 2025):

  Dr Masaaki Mochimaru
• Responsable de programa técnico de ISO [TPM]:

  Ms Monja Korter
  Responsable editorial de ISO [EM]:

  Ms Sanjali Jain
• Fecha de creación: 2020

Alcance

Standardization in the field of consumer incident investigation.

An international standard (guideline) to provide a general guide for investigations of consumer incidents. Consumer incidents are incidents where consumers suffer physical injury or death in the process of using products, services, facilities or the things related to them. Consumer incident investigation means an investigation aiming to prevent incident recurrence, and to contribute to the safety of consumers.

This document is intended to be beneficial to persons, groups, committees or organizations of all types, such as private, public, and non-profit bodies, regardless of the size of the organization which is investigating consumer incidents.