International Standard
ISO/IEC 30105-5:2024
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidance
Reference number
ISO/IEC 30105-5:2024
Edition 2
2024-06
© ISO 2024
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Published (Edition 2, 2024)

ISO/IEC 30105-5:2024

Language
Format
CHF 151
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Abstract

This document contains the guidance on supporting maturity improvement for service providers. It specifies the provision of assessment results that are repeatable, objective and comparable within similar contexts, and can be used for either process improvement or process capability gap determination. The framework for the conduct of assessments is designed to support the achievement of dependable assessment results.

This document provides guidance on the usage of the core parts of the ISO/IEC 30105 series: ISO/IEC 30105-1, ISO/IEC 30105-2 and ISO/IEC 30105-3.

This document also introduces the extended parts of the ISO/IEC 30105 series: ISO/IEC TS 30105-6, ISO/IEC TR 30105-7, ISO/IEC 30105-8 and ISO/IEC TS 30105-9.

General information

  • Status
     : Published
    Publication date
     : 2024-06
    Stage
    : International Standard published [60.60]
  • Edition
     : 2
    Number of pages
     : 28
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020 
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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