ISO 16355-2:2017
p
ISO 16355-2:2017
62627

Status : Published (Under review)

This standard was last reviewed and confirmed in 2022. Therefore this version remains current.
en
Format Language
std 1 173 PDF
std 2 173 Paper
  • CHF173
Convert Swiss francs (CHF) to your currency

Abstract

ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Read sample 

Preview this standard in our Online Browsing Platform (OBP)

General information

  •  : Published
     : 2017-02
    : International Standard confirmed [90.93]
  •  : 1
     : 41
  • ISO/TC 69/SC 8
    03.120.30 
  • RSS updates

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)