International Standard
ISO/IEC 30105-4:2022
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Key concepts
Reference number
ISO/IEC 30105-4:2022
Edition 2
2022-11
International Standard
Read sample
ISO/IEC 30105-4:2022
78739
Published (Edition 2, 2022)

ISO/IEC 30105-4:2022

ISO/IEC 30105-4:2022
78739
Language
Format
CHF 129
Convert Swiss francs (CHF) to your currency

Abstract

The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.

This document:

    covers IT enabled business processes that are outsourced;

    is not intended to cover IT services but includes similar, relevant process for completeness;

    is applicable to the service provider, not to the customer;

    is applicable to all lifecycle processes of ITES-BPO;

    details the lifecycle of ITES-BPO and the relationship between ISO/IEC 30105-1, ISO/IEC 30105-2, ISO/IEC 30105-3, ISO/IEC 30105-5 and other relevant International Standards.

General information

  •  : Published
     : 2022-11
    : International Standard published [60.60]
  •  : 2
     : 21
  • ISO/IEC JTC 1/SC 40
    35.020 
  • RSS updates

Got a question?

Check out our Help and Support