| Заголовок | Тип |
|---|---|
| ISO Strategy for Services - Case study #1 - International SOS (ISO/TS 13131, Telehealth services) | Услуги |
| ISO Strategy for Services - Case study #3 - Tourism in Tunisia (ISO 17680, Thalassotherapy) | Услуги |
| ISO 21101 - Adventure tourism - Safety management systems - A practical guide for SMEs | Услуги, Справочники |
| ISO Strategy for Services - Case study #2: Aguas de Santiago (ISO 24510, Activities relating to drinking water and wastewater services) | Услуги |
| ISO Strategy for Services - Case study #4 - COP21 Paris (ISO 20121, Event sustainability management systems) | Услуги |
| ISO Strategy for Service Standardization | Услуги |
| ISO Strategy for Services - Presentation | Услуги |
| ISO and Sustainable Cities | Информационные технологии, Потребитель, Качество, Услуги |
| ISO/IEC 20000 IT service management – A practical guide | Справочники, Информационные технологии, Услуги, Стандарты на системы менеджмента |