Approved Work Item
ISO/IEC AWI 25420
Information technology — User interfaces — Multimodal interaction for customer service systems
Reference number
ISO/IEC AWI 25420
Edition 1
© ISO 2025
Approved Work Item
Under development
A working group has prepared a draft.

Abstract

This document provides characteristics and a functional view of multimodal interaction for customer service systems (CSSs). It establishes a reference architecture and specifies the technical requirements and recommendations of CSSs to enable the interoperability, usability and efficiency of multimodal interactions implementation in CSSs. This document is applicable to all types of organizations for their developing, selecting, using, or evaluating multimodal interaction-based CSSs.

General information

  • Status
     : Under development
    Stage
    : New project registered in TC/SC work programme [20.00]
  • Edition
     : 1
  • Technical Committee :
    ISO/IEC JTC 1/SC 35
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
12
Responsible Consumption and Production

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