Understanding our customers and putting them at the centre of everything we do.
An introduction to Sustainable Finance
Standards need consumers and consumers need standards - we needed new creative and flexible ways of working to enable consumer stakeholders to want to engage in developing and using British Standards.
BSI | British Standards Institution (United Kingdom)
In search of stronger connection and active listening
Implementation of new tools to better meet the needs of our customers.
INTECO | Instituto de Normas Técnicas de Costa Rica (Costa Rica)